Shipping policy
We ship worldwide! Lat & Lo™ ships via USPS for destinations within the USA. International rates vary by destination and will be shown in your cart at checkout.
When? Each piece from our collection is handcrafted to order especially for you. Please allow up to 7-14 business days (excluding weekends & US holidays) for your custom order to ship from our workshop in Florida. Once made & shipped, US Domestic orders typically arrive within 3-5 business days. *Please note, transit times are in addition to our quoted production time. You will receive a notification email containing your tracking number when your order ships.
International Customers: For orders outside of the USA, we ship via DHL Express. Please note that international orders could be subject to VAT/taxes that are additional to the price paid to Lat & Lo for shipping and the product(s). Taxes charged by the destination country are not fees imposed by Lat & Lo and vary by country. Please consult with your local agencies if you are unsure of what the taxes charged may be. We cannot issue refunds for shipments that are unclaimed or otherwise abandoned with customs. All international orders are tracked and insured. *Please note, transit times are in addition to our quoted production time. You will receive a notification email containing your tracking number when your order ships.
Other important information: Please ensure all shipping information is up-to-date and entered correctly at the time of purchase as each shipping label is generated to your exact shipping details entered at the time of order. Changes cannot be made to the intended destination once your special package has shipped.
We work very hard to make each custom order & do everything we can to ensure its proper arrival to its final destination.
However, please know that packages properly labeled & mailed to your provided address by us and marked as "delivered" by the US post office are not eligible for lost/undelivered claims & are out of our control. Please contact your local post office immediately if you feel that your package was misdelivered in their error.
Delays may sometimes occur in transit due to weather, customs, etc. that are out of our control.
